Privacy Policy

This Privacy Policy describes how dashfield.quest ("we", "us", or "our") collects, uses, and shares information about you when you use our social casino platform. We are committed to protecting your privacy and ensuring your data is handled responsibly.

1. Information We Collect

We may collect the following types of information:

Information You Provide

• Contact Information: When you reach out to us via our contact form, we collect your name, email address, and message content.
• Communications: Any correspondence you send us.

Information Collected Automatically

• Usage Data: Information about how you interact with our Platform, including pages visited, time spent, and features used.
• Device Information: Browser type, operating system, screen resolution, and device identifiers.
• Log Data: IP address, referral URLs, and access timestamps.
• Cookies: Small data files placed on your device to enhance your experience (see Section 5).

2. How We Use Your Information

We use the information we collect to:

• Operate, maintain and improve the Platform.
• Respond to your inquiries and provide customer support.
• Monitor and analyse usage patterns to enhance user experience.
• Detect and prevent fraud, abuse or security incidents.
• Comply with legal obligations.
• Send you service-related communications (not marketing).

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Legitimate Interests: To operate and improve the Platform.
• Consent: Where you have provided explicit consent (e.g., cookies).
• Legal Obligation: Where required to comply with applicable law.
• Contract: To fulfil our obligations when you contact us or use our services.

4. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted third-party vendors who assist in operating the Platform (e.g., hosting, analytics), bound by confidentiality obligations.
• Legal Authorities: When required by law, legal process or to protect our rights.
• Business Transfers: In the event of a merger, acquisition or sale of assets.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on the Platform. Types of cookies we use:

• Essential Cookies: Required for the Platform to function properly.
• Analytics Cookies: Help us understand how users interact with the Platform.
• Preference Cookies: Remember your settings and preferences.

You can control cookie settings through your browser. Disabling certain cookies may affect Platform functionality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for a maximum of 24 months.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten").
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Receive your data in a portable format.
• Objection: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us.

8. Children's Privacy

Our Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided personal information, we will delete it promptly.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this page. Continued use of the Platform following any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us. We will respond within 30 days.